Privacy Policy

Last updated: April 12, 2026

1. Overview

Dough Boys Bar + Kitchen ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (doughboysworld.ca) or use our online ordering platform (order.doughboysworld.ca).

2. Information We Collect

Information you provide directly:

  • Contact form submissions: Name, phone number, email address, and message content
  • Online orders: Name, phone number, email, delivery address, and payment information
  • Franchise inquiries: Name, contact details, city, investment budget, and background information

Information collected automatically:

  • Website analytics: Pages visited, time on site, referral source, browser type, and device information (via Google Analytics)
  • Cookies: Session cookies for website functionality and analytics cookies for performance measurement

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your food orders
  • Respond to your inquiries and contact form submissions
  • Process franchise inquiries
  • Improve our website and services
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

Our website and ordering platform use the following third-party services:

  • Google Analytics: Website traffic analysis (anonymized data)
  • Google Maps: Location and directions
  • Payment processors: Secure payment processing for online orders (handled through our ordering platform)

Each of these services has its own privacy policy governing the use of data they collect.

5. Data Security

We implement reasonable security measures to protect your personal information, including HTTPS encryption on our website, secure form handling, and restricted access to customer data. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected, including order records for accounting purposes and contact form submissions for customer service follow-up. You may request deletion of your personal data by contacting us.

7. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for data collection

To exercise these rights, contact us at [email protected] or (519) 451-1818.

8. Cookies

Our website uses cookies for essential functionality and analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of our website and ordering platform.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

For privacy-related questions or requests, contact us at:

Dough Boys Bar + Kitchen
460 Egerton St Unit 4, London, ON N5W 3Z5
Phone: (519) 451-1818
Email: [email protected]